Dispatch & Logistics
Dispatch is open. Always.
Our dispatch center operates 24 hours a day, 365 days a year, coordinating pickups, in-transit updates, and driver support for every Freight Hub load.
Phone
Office hours
Mon–Fri 8:00 AM – 5:00 PM ET
Sat 8:00 AM – 3:00 PM ET
Shippers & customers
Call or email dispatch for pickup scheduling, ETAs, and in-transit status. Have your load or reference number ready so we can respond quickly.
Brokers sending loads
Email load tenders and rate confirmations to dispatch@freighthubllc.com. Include:
- Pickup & delivery addresses and appointment times
- Commodity, weight, and equipment
- Rate and reference / PO numbers
- On-site contact names and numbers
Drivers on the road
Breakdowns, delays, detention, or safety issues: call dispatch immediately at any hour.
Escalation
If something goes wrong, here's who to call.
Most issues are resolved by the dispatcher on your load. If you need to escalate, follow these steps.
Dispatch, 24/7
Call 1-513-493-0747 for any operational issue: delays, appointment changes, or exceptions.
Operations management
Email dispatch@freighthubllc.com with "ESCALATION" in the subject and your load number.
Safety incidents
Call 911 first if anyone is in danger, then dispatch. Our safety team is notified immediately.
Have a new load to move?
Send shipment details for a quote, or call dispatch any time for an active load.